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ServiceNow has introduced a standalone artificial intelligence-based customer service desk. The tool integrates directly with Microsoft Teams, Slack, and email systems to provide faster support.
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A technology expert shares their perspective on why they are optimistic about the future of artificial intelligence based on three decades of internet experience. The piece highlights the positive societal impacts of AI.
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Modern agentic artificial intelligence systems are being used to process public transit data. This technology enables more accurate and effective decision-making in urban transportation.
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